The Customer Service Imperative - Citizens have an awareness of what constitutes outstanding customer service and an expectation that government organizations can meet it.
What do you think? How is your organization positioned to help government with this trend? Will serving the public better help improve the public's image of government?
http://http://fedtechmagazine.com/article.asp?item_id=875
Tuesday, November 30, 2010
Subscribe to:
Posts (Atom)
